Enhance team communication skills
Participants learn best by incorporating their personal experiences with training and by applying what they learn to real-life situations. Our experienced facilitators incorporate a variety of accelerated learning techniques, role-plays, simulations, discussions and lectures within each course. This ensures that the learning will appeal to all learning styles and will be retained.
Module One: Defining Communication
Different levels of meaning, encoding, decoding and sending information.
Module Two: Personality assessment
Personality assessment. Characteristics of each preference. Application of personality preferences
Module Three: Communication styles
Modalities. Communication preferences. Personal communication
Module Four: Communication filters
Defining filters. Age. Race and ethnicity. Culture. Gender
Module Five: Internal dialogue
Establish a working definition of communication. Review communication models and their key elements. Apply personality assessments to develop effective communication skills. Investigate different styles for communicating and aspects each employs. Establish how tolerance for disagreement affects effective communication