Effective Communication

Enhance team communication skills

30 minutes - 1.5 hours
Competitive / Collaborative
8 - Unlimited


Participants learn best by incorporating their personal experiences with training and by applying what they learn to real-life situations. Our experienced facilitators incorporate a variety of accelerated learning techniques, role-plays, simulations, discussions and lectures within each course. This ensures that the learning will appeal to all learning styles and will be retained.


Module One: Defining Communication

Different levels of meaning, encoding, decoding and sending information.

Module Two: Personality assessment
Personality assessment. Characteristics of each preference. Application of personality preferences

Module Three: Communication styles
Modalities. Communication preferences. Personal communication

Module Four: Communication filters
Defining filters. Age. Race and ethnicity. Culture. Gender

Module Five: Internal dialogue

Learning Outcomes

Establish a working definition of communication. Review communication models and their key elements. Apply personality assessments to develop effective communication skills. Investigate different styles for communicating and aspects each employs. Establish how tolerance for disagreement affects effective communication

  • Devise strategies to avoid unnecessary conflict. Identify common communication filters and their potential impact. Analyse how authority shapes communication
  • Adopt tools for effective communication. Develop a personal communication action plan
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